1 - What Typically Goes Wrong With Media Discs?
Media discs generally have a hard life. They get dropped, left out of protective cases, get used as place mats, suffer accidents and get scuffed up
during their lives. Faulty or old media players can also ruin a good disc. To read a disc, players such as CD, DVD and Blue Ray project a laser beam
focused at the data layer within the disc (metallic reflective layer). The laser beam is reflected back towards a sensor in the player. Scratches and
other damage to the clear optical layer (the none printed side) cause the disc players laser beam to distort & bounce around (diffraction) away from
the players reader sensor so the data cannot be read properly. What you will experience is track or chapter skipping or blocky graphics distortion when
played on your DVD or CD player, Video Games freeze or simply will not load.
2 - What Kind Of Damage Can't We Repair?
Bent, warped, cracked, melted and snapped discs. Also any disc where the internal foil coated data layer is damaged, delaminated from the disc substrate or oxidised.
3 - How Does Scratched Disc Repair Fix Them?
First we carefully assess the disc for type and level of damage. We then subject the disc to a tailored repair cycle using one of our professional repair
machines. Our process mechanically removes the scratches and then polishes the surface. We do not fill them or coat the discs. The disc is then removed, cleaned
and finally inspected for optical clarity to ensure that all scratches and damage has been removed. Deeper scratches and surface imperfections are simply
subjected to a longer processing cycle until the surface imperfections are removed. We then return the disc(s) to you. Simple.
4 - 100% Working Or My Money Back?
Yes that's right! So confident are we that we can repair your damaged discs and get them working again, that we offer a 100% money back guarantee.
We can't be fairer than that. If we can't repair the disc we will not charge you for the process.
5 - What our your Terms and Conditions (T&C's)?
First we carefully assess the disc for type and level of damage. We then subject the disc to a tailored repair cycle using one of our professional repair
machines. Our process mechanically removes the scratches and then polishes the surface. We do not fill them or coat the discs. The disc is then removed, cleaned
and finally inspected for optical clarity to ensure that all scratches and damage has been removed. Deeper scratches and surface imperfections are simply
subjected to a longer processing cycle until the surface imperfections are removed. We then return the disc(s) to you. Simple.
6 - Can every disc be repaired?
The majority of disc’s are repairable, but even though we enjoy a 98% disc repair success rate and most types of damage are successfully repaired,
some discs just can't be repaired. For example cracked, melted and bent discs, or where the reflective data foil layer has peeled away or been
compromised. Also damage or scratches on the label side cannot be repaired. This type of damage to the data stamped area of the disc is permanent
and cannot be repaired. Since discs are not created in exactly the same way it is difficult to state whether the amount of damage on a disc will
render the disc unusable. Many discs can have top damage and not show any sign of data corruption. Here at scratched-disc-repair.com we test all
repaired video game discs on dedicated consoles.
7 - What type of disks can you repair?
Our technicians can repair any type of compact disc CD, DVD, video game, data or software disc. Such as music and audio compact discs audio CDs,
data CDs CD-R, data DVDs, Digital Photo discs, Karaoke music discs, car satellite navigation discs, film DVDs, HD-DVD, Blu Ray discs; BD discs;
Xbox and Xbox 360 game discs; Play Station 1, Play Station 2 & Play Station 3 game discs; Nintendo Wii discs; Nintendo GameCube disks and similar.
8 - How does disc repair save me money?
In a variety of ways you can save money. For example the average video game can cost between £30 and £40 to purchase new. If you had damaged a game
disc before disc repair technology and services became viable then the only option you would have would be to purchase a new copy of the game or
forgo the game altogether. However for just a few pounds you can send your valuable media disc to scratched-disc-repair.com and have it returned to
you good as new and working. We recondition all sorts of media discs both for eBay sellers - power sellers & Amazon traders. These business traders
realise higher profits from selling ‘LIKE NEW’ used, second hand and pre owned media discs and at the same time dramatically reduce faulty and poor
condition returns, this in turn generates positive feedback for the trader who often saves time and hassle dealing with unsatisfied customers.
9 - How do I send my damaged disc or discs?
Firstly DO NOT SEND THE DISC CASES OR PACKAGING! We require only the disc or discs. Simply place your disc or discs in a padded jiffy bag (include
payment if paying by cheque, postal order or cash along with your name, return address, contact phone number and email address ) and send to the address below.
If you pay online using the PayPal facility then send the discs and your contact information only. IMPORTANT: INCLUDE WITH THE DISCS A NOTE WITH YOUR NAME, ADDRESS,
CONTACT PHONE NUMBER AND FINALLY YOUR EMAIL ADDRESS. All repaired disc/s from Scratched Disc Repair will be returned to you in protective sleeves within a padded jiffy bag.
Once packed send your scratched disc/s to:
Scratched-Disc-Repair.com
12 Broughton Avenue
Bournemouth, Dorset
BH10 6HZ, United Kingdom
11 - What happens if
I send the discs in their original packaging anyway?
As clearly instructed we ask that you DO NOT send the discs in their original packaging which can become damaged in the post and also drives
up the cost of the repair service. If we receive discs packaging we will contact you and request additional postage costs of £2.50 per disc.
Discs will not be returned until the additional postage fees have been received.
12 - May I drop off and collect discs that need repairing?
Yes, and save money too! Perhaps you may find it convenient to drop off the discs at our premises. We will call you when the discs are ready to be
collected, usually the same day. We have two repair options. POSTAL DISC REPAIR SERVICES where the repair price includes disc return postage to you
and a DROP & COLLECT REPAIR SERVICES which is cheaper as you do not pay for the return postage. So save money & drop off your discs:
Scratched-Disc-Repair.com
12 Broughton Avenue
Bournemouth, Dorset
BH10 6HZ, United Kingdom
13 - What postal service should I use to send the discs to you?
We strongly suggest that you send your damaged discs to us in a suitable padded jiffy bag using Royal Mail's Recorded or Special Delivery services which provides you with a
traceable service that is also insured. Refer to Royal Mail for insurance values by service. Scratched-Disc-Repair.com will not be held responsible or liable
for any discs sent to us that are subsequently lost in the post.
14 - My disc is very valuable but it looks like it can't be fixed. Is there anything you can do?
We will always do our level best to restore your media. If your disc can't be repaired but the damage is small, we can use our disk recovery process to recover your data. If
recovery is possible, it can take 1 -2 weeks to recover the data. However there is no guarantee it will work. Partial data may be recovered. Any recovered
data will be returned to you on a CD ROM or DVD which is included in the price of the service. The data recovery service costs £40. If you have a problematic disc you have a
question about then please email or contact us
15 - Will my disc definitely work again after repair?
Our repair technicians will always do our level best to repair your damaged discs. In our experience approximately 98% of repairs are successful. If you
find there are errors still present when you receive your repaired disc back from us, you will get a full refund. Our repairs are 100% guaranteed.
16 - Do you check, inspect and test discs after repair?
Our repair technicians inspect each disc after processing for optical clarity and surface finish. Each disc is then tested on a respective
player. Please note: A working test is conducted on repaired video games,
music CD and DVD movie discs only. We never test any disc that may have personal information or
software stored on it.
17 - How do I pay?
We gladly accept Visa or credit cards via PayPal. PLEASE NOTE: you DO NOT have to have a PayPal Account to be able to pay.
18 - I don't want to use a VISA, credit card or PayPal. What other payment options do you have?
Not a problem. We can accept several other payment options:
CHEQUES - Please make personal or business cheques payable to 'Game Trade Station' and send with the disc/s, however discs are not released until payment
has been verified or the check has cleared.
POSTAL ORDERS – Please make postal orders payable to ‘Game Trade Station’ and send with the disc/s, however discs are not released until payment has been
verified or the check has cleared.
CASH - Please note that we strongly suggest that you send cash together with discs to be repaired by Royal Mail Special Delivery service only. This is the
only guaranteed way to send money in the post. Always check with Royal Mail terms and conditions of service.
DIRECT BANK TRANSFER - Via IBAN Number or SWIFT CODE. Please contact us for this option.
19 - Can I send a disc from outside Great Britain?
Yes, no problem, we happily repair discs from all over the world. However there is a minimum requirement of 3 discs repairs. This requirement
is in place so that the return postage is cost effective
for our customers.
20 - How does Scratched-Disc-Repair.com repair my discs?
Our repair process is conducted using the very latest industrial
quality disc repair technology. The processing equipment is high-speed, precision
equipment that utilise a combination of specialist pads and
a polishing compound specifically designed and tested for optical media. The severity of the
damage on the disc determines the level of repair needed. Our repair technicians inspect each disc to determine the severity of damage to assess the level
of repair required. The disc is then subjected to a tailored repair process. If
the disc is badly damaged with deep scratches it will
undergo a longer
repair cycle. Repair cycles can range between 10
to 20 minutes per disc depending on the level of damage.
The discs are hand washed and dried to remove any residual polish, inspected for optical clarity and finally tested
before being returned to you.
21 - Will the disc be restored back to working order 100%?
The 'read' or ‘playing’ side of the disc is the only side that can be repaired. Scratched-Disc-Repair.com’s disc repair technicians will repair the disc to an ‘as new’
condition. The original highly polished mirror appearance will be restored. Residual and virtually undetectable hairline scratches may remain. All
video game discs, music and film discs will be tested on relative equipment. Please
note: any damage to the top or label side cannot be repaired.
22 - What about deep gouges, chips, or cracks?
Occasionally scratches are so deep we consider them a gouge. Some gouges may be so deep that they actually reach or even penetrate the data foil layer of the
disc. Although most gouges can be removed, we will not risk ruining the data foil. When this occurs the resurfacing process is stopped and a light scratch will
remain. This light scratch may or may not affect the play of the disc. We will determine this during post
repair testing. When chips are present they are most likely
found on the edge of the disc and cannot be repaired. Cracked discs cannot be repaired.
23 - Does a perfectly resurfaced disc guarantee it will play?
In a minority of cases the answer is no. There can be a number of reasons other than a scratch on the
read side that can prevent your disc from playing. Your data foil may have top damage, a
manufacturer defect, or some other anomaly. Our service is to remove imperfections
on the read side of the disc that are caused by normal wear and tear,
accidental damage and abuse.
24 - Can I repair a scratched disc myself?
Although other repair methods are available, in our opinion these
often prove to be ineffective and costly, make a
mess and to be frank are a complete waste of your time and money.
We highly recommend using a professional guaranteed service such as that offered by Scratched-Disc-Repair.com.
This is what we do, we are specialists, have
dedicated specialist equipment and above all are
professionals.
25 - What if my disc doesn't work when I get it back?
We always do our level best to restore your discs, but for some reason should your disc not work then email us. You can
return the problematic disc to us where we will reprocess it again. If we can't fix
the disc then we will give you your money back 100% guaranteed!
26 - How do I order Disc Repairs?
It's simple. Follow these four easy steps.
STEP 1 - Decide which repair service you require: Postal Disc Repairs OR Drop off & Collect Disc Repairs.
STEP 2 - On the order page decide how many discs you have to repair
then select and click on the relevant price band
order button.
STEP 3 – Ensure you adjust the quantity of disc repairs for the
quantity you are ordering and finish order.
STEP 4 – Post or drop off the discs to us.
On completion we return your discs in the post if you selected the postal service or call you for collection if you selected the drop and collect service.
27 - Will my repaired discs look and play like new?
Yes! If the disc is repairable, we will bring the read side back to playing and looking like new again! The surface finish and optical clarity is guaranteed,
however we cannot repair poorly recorded discs, or discs that have foil damage or other information layer damage since our process does not affect the actual
information. Our Process restores the lasers ability to "view" the information
on the disc.
28 - How fast is the repair service and how long before I get my repaired discs back?
Fast! Most orders are shipped out 24 - 48 hours from receipt. Large repair orders may require a couple more days repair time. Since our repair times can vary from
time to time, we also offer an Emergency Repair Services should you require it. Simply call or email us to discuss this option. Please Note: When paying by cheque repaired discs will
only be returned when payment has cleared. Allow 5 days for cheque clearance.
30 - Do you guarantee your repairs?
Yes. We provide a 100% satisfaction repair guarantee. The playing side of the disc will be improved and play like 'brand-new', or your
money back!
31 - What happens if I send you a defective or disc that cannot be repaired?
Some discs with cracks, foil damages, label damages, separating layers, etc. may be beyond repair. If such damage is noticed, Scratched-Disc-Repair.com will
return the disc 'as-is' and will not charge a repair fee. If the damage was undetected and a repair was attempted, the normal repair fee(s) are charged.
Scratched-Disc-Repair.com is not responsible for damages to discs during the transport or the repair process.
32 - What if you lose a disc?
We are not responsible for lost discs during transit from or to the customer. The shipping carrier must be notified of any loss claims within 48 hours of
receiving your discs, so check your shipments upon receipt and immediately notify us of any problems. Additional return shipping insurance may be requested
by the customer at the time of ordering.
33 - What are your Limitations of Liability?
Under no circumstances is Scratched-Disc-Repair.com liable for the following: (1) third-party claims against
us for damages; (2) loss of, or damage to, your
records or data; or (3) economic consequential damages (including lost profits or savings) or incidental damages even if we are informed of their possibility.
(4) Repairs are carried out at your own risk.
(5) Lost discs in the post either to our place
of work or when returned to you.
34 - How do scratches on a disc affect playback?
Optical discs function under the principal of a laser being
directed onto the reflective surface on the 'read' side of the disc and returned to a sensor
to interpret the information. A scratch or
defect in the protective polycarbonate layer of the disc will alter the path
of the focused laser by distorting the beam. A
large
scratch will cause the laser beam to not reflect to the players
read sensor properly, and a skip or blackout occurs and the disc
will have payback problems.
35 - So, DVD's, CD's and Games can be repaired?
Yes! Scratched-Disc-Repair.com has the technology that will repair any disc, back to
an optically clear finish. Using semi-automated disc
repair machines with a degree of technical expertise
we achieve low repair cost per disc and produce the best finish
which equates to successful quality repairs and
fast turnaround times.
36 - What type of damage can you repair?
We can repair the most common forms of read side damage quickly and professionally. There are three basic types of damage that can affect the playback of an
optical disc: Read-Side Scratches, Top-Side Scratches, and Foil Dents. Read-Side Scratches are the most common, and we can even repair deep gouges in the
polycarbonate layer back to looking and playing 'like-new'. Topside Scratches and Foil Dents are not repairable, as the damage is internal to the disc and
beyond a resurfacing and refinishing process.
37 - How do you actually 'repair' a disc?
We use industrial quality precision disc repair machines which accurately
and mechanically removes the damaged polycarbonate
surface layer with micro abrasives action. The disc
is resurfaced to the level of damage received, and then
finally polished back to a shiny new surface that looks and plays 'like-new'.
The result is a perfectly flat optically clear finish every time.
38 - How many times can one disc be repaired?
A disc can be repaired up to a maximum of 50 times depending on how deep the scratches penetrate the
surface of the disc. The information layer of a
media disc is thinner
than 1/2 the thickness of a piece of paper and is located below the printed side of the disc, leaving approximately 99% clear polycarbonate plastic to protect
it from the elements and give the disc form and structure. The laser beam or a player such as a CD, DVD or games console must be able to see through
the clear
plastic coating to be able to read the data foil layer. The disc repair process removes a very thin layer of this clear plastic
until the scratch damage
which distorts the read laser is removed thus improving the optical clarity of the disc.
39 - What disc repair equipment do you use?
We have the most advanced disc repair equipment
currently available. This ensures we keep up to date with
repair technology, most of which is not yet
available to the general public. Additionally we
have immediate access to additional equipment
thus insuring that we can handle even the largest of jobs. Whether you need to
repair 1 discs or 1000.
